{"id":51345,"date":"2020-11-09T08:08:03","date_gmt":"2020-11-09T08:08:03","guid":{"rendered":"https:\/\/kauppa.kloffa.fi\/?page_id=51345"},"modified":"2026-01-22T09:46:56","modified_gmt":"2026-01-22T07:46:56","slug":"toimitusehdot","status":"publish","type":"page","link":"https:\/\/kauppa.kloffa.fi\/en\/toimitusehdot\/","title":{"rendered":"Toimitusehdot"},"content":{"rendered":"
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ORDER AND DELIVERY TERMS<\/span><\/h3>\n

Valid from 1.8.2020.<\/span><\/p>\n

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General information about the online store<\/b><\/p>\n

E-commerce products are sold by Klaimet Finland Oy (3009782-7). We sell products to individuals, companies and associations in Finland and the EU. Product prices include 25,5% VAT. We reserve the right to change prices and postage.<\/span><\/p>\n

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Ordering<\/b><\/p>\n

The products are generally ordered via the Internet at kauppa.kloffa.fi. <\/span>All orders are confirmed by an order confirmation sent by e-mail, which states the ordered products and their prices, as well as delivery costs. To receive an order confirmation, you must provide an email address when ordering. <\/span>You agree to the delivery terms valid for each order.<\/span><\/p>\n

 <\/p>\n

Order and payment confirmation<\/b><\/p>\n

We will send you an order confirmation by e-mail, which will show you:<\/span><\/p>\n

Order product listing<\/span><\/p>\n

The total amount of the order<\/span><\/p>\n

Tax breakdown<\/span><\/p>\n

Order date<\/span><\/p>\n

Method of payment<\/span><\/p>\n

 <\/p>\n

Payment methods<\/strong><\/p>\n

Payment methods are offered by Verifone Finland Ltd (0943819-9). Verifone Finland Ltd is authorized by Finnish Financial Supervisory Authority. Payments are executed in Verifone Finland Ltd's secure payment environment. The recipient of the most common online banking, card and other payments is Verifone Finland Oy, which forwards the payments to the merchant. With regard to other payment methods, Verifone Finland Oy acts as an intermediary for payment transaction information, in which case (company name) appears as the recipient of the payment.<\/p>\n

For payment-related questions, you can contact Verifone:<\/p>\n

Verifone Finland Ltd
\nVantaankoskentie 14
\n01670 Vantaa
\nCustomer service: 020 753 5192
\nkuluttaja@verifone.fi<\/p>\n

You can pay in the online store with the following payment methods:<\/strong><\/p>\n

All Finnish online banking payments: Osuuspankki, Nordea, Danske Bank, S\u00e4\u00e4st\u00f6pankki, Aktia, Oma S\u00e4\u00e4st\u00f6pankki, POP Pankki, Handelsbanken, S-Pankki ja \u00c5landsbanken.<\/p>\n

Visa- and Mastercard: Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, Visa Electron, Maestro ja Eurocard.<\/p>\n

Mobile payment methods<\/strong><\/p>\n

Siirto-, MobilePay- ja Apple Pay<\/p>\n

Information security for online payments<\/strong><\/p>\n

We use a secure SSL-encrypted connection when processing credit card and other order information. We do not store credit card information in our information systems, but they are processed and stored in Verifone's secure PCI DSS certified system.<\/p>\n

 <\/p>\n

Delivery methods and time<\/b><\/p>\n

The production of customized products only starts after the end of the order period of the community (company, association or other group). The aim is to manufacture the products as quickly as possible and deliver them immediately after completion. The products will be delivered in one batch to the address agreed with the community contact person, unless otherwise stated on our website. In some cases, depending on how the products are made, some products may be completed on different schedules. In this case, the products can be delivered in two or more batches. The typical delivery schedule for orders is approximately 2-4 weeks from the end of the order period. For example temporary deficiencies in stock availability for individual products or the busiest calendar periods may extend delivery times.<\/span><\/p>\n

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Binding nature of the order<\/b><\/p>\n

After placing an order, the consumer undertakes to monitor his e-mail to receive the order confirmation. The binding sales agreement enters into force when Kloffa Group Oy has sent the order confirmation by e-mail. After an order placed by a consumer, Kloffa Group Oy has no right to change the delivery terms of that order.<\/span><\/p>\n

 <\/p>\n

Exchange and return conditions<\/b><\/p>\n

Customized products have no right of exchange or return. <\/span><\/p>\n

Exceptions are situations where the wrong product has been delivered to the consumer or the product has been broken or damaged on arrival. Here <\/span>the consumer must immediately notify Kloffa Group Oy at <\/span>info@kloffa.fi<\/span> tai postitse osoitteeseen Kloffa Group Oy, Kalevantie 8, 20520 Turku. Virheellinen tai viallinen tuote palautetaan postikuluitta Kloffa Group Oy:n antamien ohjeiden mukaisesti sill\u00e4 ehdolla, ett\u00e4 reklaamatioilmoitus on ensiksi asianmukaisesti toimitettu Kloffa Group Oy:lle. Vastaanotettuaan palautetun tuotteen, Kloffa Group Oy palauttaa mahdollisesti jo maksetun kauppahinnan kuluttajalle tai vaihtoehtoisesti sopii kuluttajan kanssa korvaavan tuotteen toimittamisesta.<\/span><\/p>\n

Kloffa Group Oy is not responsible for errors made by the consumer in connection with the order, for example in connection with the size, quantity or color of the product.<\/span><\/p>\n

The images sent to the customer and displayed in the online store are visual prints of what the product should look like when customized. They are not images of the finished product, and there may be slight differences in the customized product compared to the draft. Kloffa Group Oy is not responsible for any differences related to the size, placement or other details of the customization.<\/span><\/p>\n

 <\/p>\n

Complaint<\/b><\/p>\n

In the event of an incorrect, defective or damaged product during transport, a complaint must be made immediately to Kloffa Group Oy. The complaint must contain the following information:<\/span><\/p>\n

Name, address and telephone number of the consumer<\/span><\/p>\n

Order number<\/span><\/p>\n

Order receipt date<\/span><\/p>\n

A picture and a verbal description of the product or thing being complained about<\/span><\/p>\n

 <\/p>\n

Return<\/b><\/p>\n

According to the return, include the following information:<\/span><\/p>\n

Name, address and telephone number of the consumer<\/span><\/p>\n

Order number<\/span><\/p>\n

Order receipt date<\/span><\/p>\n

Palautusosoite: Kloffa Group Oy, Kalevantie 8, 20520 Turku<\/span><\/p>\n

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Change<\/b><\/p>\n

We reserve the right to change our order and delivery terms. Before ordering, you must read the current delivery terms.<\/span><\/p>\n

 <\/p>\n

Force majeure<\/b><\/p>\n

Kloffa Group Oy is not responsible for any delay, difficulty or delay in the delivery of the order due to a circumstance beyond Kloffa Group Oy's control, such as war, natural disaster, export or import ban, official decision, disruption of public transport or other similar activities of Kloffa Group Oy. aggravating or dissuasive.<\/span><\/p>\n

 <\/p>\n

Privacy<\/b><\/p>\n

In this online store, personal data is processed in accordance with Kloffa Clothing's privacy statement.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

TILAUS- JA TOIMITUSEHDOT Voimassa 1.8.2020 alkaen.   Yleist\u00e4 verkkokaupasta Verkkokaupan tuotteita myy Kloffa Group Oy (3009782-7). Myymme tuotteita yksityishenkil\u00f6ille, yrityksille ja yhdistyksille Suomeen ja EU-alueelle. Tuotteiden hinnat sis\u00e4lt\u00e4v\u00e4t 25,5% arvonlis\u00e4veron. Pid\u00e4t\u00e4mme oikeuden hintojen ja postikulujen muutoksiin.   Tilaaminen Tuotteet tilataan p\u00e4\u00e4s\u00e4\u00e4nt\u00f6isesti internetin v\u00e4lityksell\u00e4 osoitteesta kauppa.kloffa.fi. Kaikki tilaukset vahvistetaan s\u00e4hk\u00f6postitse l\u00e4hett\u00e4v\u00e4ll\u00e4 tilausvahvistuksella, jossa ilmoitetaan tilatut tuotteet ja…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-51345","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/kauppa.kloffa.fi\/en\/wp-json\/wp\/v2\/pages\/51345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kauppa.kloffa.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kauppa.kloffa.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kauppa.kloffa.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kauppa.kloffa.fi\/en\/wp-json\/wp\/v2\/comments?post=51345"}],"version-history":[{"count":1,"href":"https:\/\/kauppa.kloffa.fi\/en\/wp-json\/wp\/v2\/pages\/51345\/revisions"}],"predecessor-version":[{"id":212697,"href":"https:\/\/kauppa.kloffa.fi\/en\/wp-json\/wp\/v2\/pages\/51345\/revisions\/212697"}],"wp:attachment":[{"href":"https:\/\/kauppa.kloffa.fi\/en\/wp-json\/wp\/v2\/media?parent=51345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}